Hi
has anybody used the functionality to export Master Agreements.
We have successfully used this functionality before to transfer selected Master Agreements from one system to the next.
Now the export fails with this error:
The system failed to resolve a reference to another object. The unresolved reference was:
Failed Object
Class: Clause Detail (contractgen.ClauseDetail)
ID: UNIQUE_DOC_NAME = -21474796171421161844783
Unresolved Reference
Field: CONTENT_REF
Class: Content (contractgen.Content)
ID: ObjectId: -2147483377, ClassId: 1818
It seems that the system cannot retrieve the contents of the generated documents any more, but all contract documents of the Master Agreement can be downloaded/viewed just fine from the CLM UI.
First we thought it is an issue with one of the templates, but we dropped that assumption later as there are Master Agreements that can be exported fine using the exact same templates (and versions) like the ones that fail.
Currently we think it has something to do with how old the contract documents are as all newly created Master Agreements and also all dating back until about 1 month ago export fine.
All tested Master Agreements with older contract documents fail.
Oddly enough also the Master Agreements with which we initially tested the process now also fail to export. They exported fine when we tested the export/import.
Has anybody experienced a similar issue before or has anyone some hints on what the issue might be?
Many thanks,
Martin